Service & Support
Plans from $12 per lane, per month · Every travel cost included · One monthly payment
Three ways to cover your centre
Pick the level of cover that suits how you trade
Every plan is priced from your own numbers — lane count, pinsetter type, where you are and how often we're on site. Not off a rate card.
SUPPORT
- Telephone and remote technical support
- Next business day response
- Priority over non-contract centres
- Site attendance charged as used, at contract rates
- Best for centres with their own technician
CARE
- Four scheduled preventative service visits a year
- Same business day support response
- All travel and accommodation included
- Written report after every visit
- Priority parts and technical escalation
COMPLETE
- Everything included in the Care plan
- Four hour response during trading hours
- Support seven days, across trading hours
- Two reactive callout days included each year
- Highest priority on parts and escalation
What each plan includes
| Support | Care | Complete | No plan | |
|---|---|---|---|---|
| Telephone & remote technical support | Yes | Yes | Yes | $195/hr |
| Support response time | Next day | Same day | 4 hrs, trading | Next available |
| Support hours | Business | Business | 7 days, trading | — |
| Scheduled on-site service visits | — | 4 a year | 4 a year | — |
| Travel & accommodation | — | Included | Included | Charged |
| Written report after every visit | — | Yes | Yes | — |
| Reactive callout days included | — | — | 2 a year | — |
| Callout day rate | $1,200 | $1,200 | $1,200 | $1,500 |
| Priority parts & escalation | — | Yes | Priority | — |
No-plan rates are for centres without a subscription: $1,500 per callout day plus travel, scheduled next available. All figures exclude GST.
Everything in your subscription
One monthly plan, your whole centre covered
- Scheduled preventative service visits across every lane
- Technicians who work on tenpin equipment every day
- Travel, accommodation and allowances included
- Seven-day telephone and remote support for your duty managers
- A detailed written service report after every visit
- Issues found early, before they close a lane
- Lane maintenance and lane machine support
- Performance monitoring across pinsetters, ball returns and lanes
- Reduced in-house technician requirements
- Priority technical escalation when something does go wrong
- Optional Brunswick Crown Advantage bundled into the same plan
- One simple monthly payment — nothing to renew, nothing to chase
Travel is priced at cost
We don't mark up airfares, accommodation or kilometres. If your centre is serviced by a technician based in the same city, your plan carries no overnight costs at all — you're charged the drive that actually happens.
Nothing is left to memory
Every visit ends with a written report: what was serviced, what was adjusted, what is wearing and what we recommend before the next visit.
How it works
Three steps, then it just runs in the background
Tell us about your centre
Lane count, pinsetter type and where you are. We price all three plans on your own numbers and send them through — no obligation.
We schedule your year
Choose your plan and you get your service visit dates for the next twelve months, locked in up front and worked around your trading.
You're covered
Scheduled visits, written reports and seven-day support from the first month. One monthly payment, indexed once a year, nothing to chase.
Optional extras
Add-ons folded into the same monthly plan
Genuinely optional and priced separately — take what you use, on the one invoice.
Brunswick Crown Advantage
Scoring subscription in Platinum or Gold. Already pre-paid elsewhere? We'll review it with you at renewal rather than charge you twice.
Kiosk subscription
Self-service kiosks kept current and supported, priced per unit per year.
DFX Media Wall
Media wall subscription on a flat annual rate, bundled into the same monthly payment.
Spark
Spark-enabled lanes supported and licensed, priced per lane — it needn't be every lane.
Equipment we service
We know your equipment inside out
Pinsetters
- Brunswick Boost ST
- Brunswick StringPin
- Brunswick GS Series
- QAMF Edge String
- QAMF TMS String
- QAMF 70's, 90's & Edge
- AMF freefall machines
Ball returns & bumpers
- Brunswick ball returns
- AMF ball returns
- Brunswick Pinball Wizard
- AMF Durabowl bumpers
- Q Bump bumpers
- Z Bump bumpers
- Underlane tracks
Lanes & lane machines
- HPL & SPL lanes and approaches
- Anvilane & Pro Lane surfaces
- Timber lanes and approaches
- Kegel lane machines
- Brunswick lane machines
- AMF lane machines
- …and more on request
Common questions
Before you ask us for a price
Four things: the technical support your centre size and equipment need, the technician days for your scheduled visits, the travel to get there, and any callout days included in the plan. String machines need materially less service time than freefall, so they cost less to cover. Travel is charged at cost. You see every component on the proposal.
What does it cost if I don't take a plan?Reactive callouts for centres without a subscription are $1,500 per day plus travel, scheduled next available — behind every centre that does have a plan. Ad-hoc telephone and remote support is $195 per hour. One callout day generally costs more than a year of the Support plan on a mid-size centre.
Do you charge extra for travel and accommodation?Not on a scheduled visit — it's already in the price, at cost. If your centre is serviced by a technician based in the same city, there's no overnight cost in your plan at all.
Can I change plans later?Yes. Move up or down a tier, change the visit rhythm, or add and remove subscriptions. Most centres start on Care and move to Complete as their trading hours grow.
Is there a discount for signing longer, or for multiple centres?Yes to both. A three-year term earns a discount on the service component, and owners of three or more centres earn a further one. They stack.
What happens to the price each year?Plans are indexed 3.5% annually, and that's shown on your proposal for years two and three up front. No mid-term surprises.
Request a proposal
Get all three plans priced for your centre
Tell us about the centre and we'll send Support, Care and Complete priced on your own numbers, with a recommendation and no obligation.
We'll come back to you within one business day. No obligation, and we won't add you to a mailing list.